Utilities Collection

Jennie Nixon, Superintendent

Sherri Hintz, Customer Service Manager

To better serve our customers, we are remodeling.  Utilities Collection has temporarily moved to the 3rd Floor of City Hall for the duration

The City of Lancaster owns and operates 5 utility systems, Lancaster Municipal Gas, Division of Water, Division of Water Pollution Control (sewer), Sanitation and Storm Water to serve customers in the Lancaster area.

Billing & Receiving

The Utilities Collection Office is responsible for billing and receiving payments for the Gas, Water, Water Pollution Control, Sanitation and Storm Water services provided. Timely account collections are a means of efficiently collecting the revenues for operating the Utilities.

Effective January 1, 2017 our policy for Terminations for Non-payment will change.  Click here for the new policy.
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