The City of Lancaster Utilities Collection Office offers several convenient ways to pay your utility bill.

Payments can be returned using the mailing envelope provided with the bill. You can pay in person or by mail to the City of Lancaster Utilities Collection Office, 104 E. Main Street, P.O. Box 1099, Lancaster, OH 43130. Customer Service Representatives are available to receive your payment from 7:30 a.m. to 4:25 p.m., Monday through Friday.

By calling 687-6627, you may pay your bill by Visa or MasterCard Monday through Friday between the hours of 7:30 a.m. to 4:25 p.m.

In addition, we offer Automatic Pay, to most customers, in which your payment can be taken directly from your checking or savings account simply by providing basic account information.

For customer convenience, a night depository is available for accepting utility payments day or night. The depository is located on the Broad Street side of the Municipal Building (City Hall) to the right of the steps. The depository is collected each business day morning.

Utility payments may be made at any Fairfield National Bank Location, as shown on the back of the utility bill. Please check each location for available hours. Fairfield National Bank personnel are only authorized to accept full bill amounts, as shown on the utility bill.

The following agencies provide financial assistance. Please contact them for eligibility requirements:

• Community Action - 1743 E. Main Street - 653-4146
• Job & Family Services - 239 W. Main Street - 653-1701
• Information & Referral Service - -687-0500