Division of Water FAQ (Frequently Asked
Questions)
-
I see a water leak. How do I get someone to check it
out?
-
All main breaks are considered an emergency situation.
Please call (740) 687-6631. A repair crew will be
dispatched as soon as possible.
-
How do I get fire flow information?
-
Please contact the Distribution Supervisor at (740)
687-6631.
-
What part of the service line is the Water Department’s
responsibility and what part is mine?
-
Anything beyond the curb box, which is usually located
in the right-of-way or at the property line, is the
owner’s responsibility. The Water Department is also
responsible for the meter itself and the connection.
-
The water pressure in my area is low. Why? Who should I
contact?
-
Possible causes for low pressure in your house might be,
-
1) the main valve at the water meter is off or partially
off;
-
2) screens on the faucets are plugged;
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3) a
plumbing problem.
-
Possible causes for low pressure in
your area might be,
-
1) a main break in your area;
-
2) a
major fire;
-
3) water main maintenance work; or
-
4) water
main construction work.
- If experiencing low pressure problems,
please contact the Water Department at (740) 687-6631.
-
Why is my water cloudy?
-
If the water is cloudy, it will clear up after it sits
for a short time. Cloudiness in the water is caused by
air in the distribution lines. If the cloudiness does
not dissipate, please contact (740) 687-6631.
-
Why do we feed chlorine to our water?
-
Chlorine is added to disinfect the
water. Chlorine levels vary depending on the distribution system. The chlorine
levels in the water discharged from the treatment plants range from 1.0 mg/l to
1.5 mg/l (milligrams per liter or parts per million).
-
How do I obtain information on the chemical analysis of
the water at the tap?
-
Should you have any questions, please contact the
Laboratory Technician at (740) 687-6631.
-
What can I do to conserve water?
- You may install water saving aerators on your sinks
and shower heads and turn off the sink water while you
are brushing your teeth, the average person wastes 4 to
6 gallons of water needlessly for each brushing. The
average family of four uses an estimated 200 gallons of
water per day, so a little savings each day goes a long
way. A typical water usage breakdown for a family of
four shows in a percentage of water used:
-
Toilet Flushing – 40 %
-
Bath and Shower – 32 %
-
Laundry – 14 %
-
Dishwashing – 6 %
-
Cooking and Drinking – 5 %
-
Bathroom Sink – 3 %
I have a question concerning my water bill, whom do I
call?
-
If you have a
question concerning your utility bill, contact the
Utilities Collection Office at 687-6627.
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