Utilities Collection

Jennie Nixon, Superintendent

Sherri Hintz, Assistant Superintendent

  1. NEW GAS rates effective December 1, 2021

    Pursuant of Section 917.11 of the Codified Ordinances of the City of Lancaster, the gas cost recovery component of the Residential natural gas retail rate requires an increase adjustment starting with the first gas usage in November 2021. Read on...
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PLEASE READ - Level Billing Customers – due to a combination of supply concerns and the rising demand of natural gas prices worldwide, your level billing amount has increased starting with this December 2021 billing.  

The City of Lancaster owns and operates 5 utility systems, Lancaster Municipal Gas, Division of Water, Division of Water Pollution Control (sewer), Sanitation and Storm Water to serve customers in the Lancaster area.

Billing & Receiving


The Utilities Collection Office is responsible for billing and receiving payments for the Gas, Water, Water Pollution Control, Sanitation and Storm Water services provided. Timely account collections are a means of efficiently collecting the revenues for operating the Utilities.

Terminations for Non-payment changes.  Click here for the changes.
 
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Helpful Documents

  1. Account Inquiry
  2. Bank Draft Authorization Rev. JAN 2021
  3. Commercial Industrial Government Contract for Service (PDF)
  4. Establishing Service Checklist (PDF)
  5. Frequently Asked Questions
  6. General Rules and Regulations (PDF)
  7. Level Billing Plan Jan 2021 (PDF)
  8. Name Change Form (PDF)
  1. Payment Options Rev. JAN 2021
  2. Policy Change for Termintations Effective January 2017
  3. Residential Contract for Service(PDF)
  4. Service Termination Request (PDF)
  5. Sewer Tap Application 2016
  6. Termination Policy (PDF)
  7. Water Tap Form 2016