Utilities Collection

Jennie Nixon, Superintendent

Sherri Hintz, Assistant Superintendent

For information on the new Sanitation Toters, see the page on the left or contact the Division of Sanitation at (740) 687-6660
The City of Lancaster owns and operates 5 utility systems, Lancaster Municipal Gas, Division of Water, Division of Water Pollution Control (sewer), Sanitation and Storm Water to serve customers in the Lancaster area.

Billing & Receiving


The Utilities Collection Office is responsible for billing and receiving payments for the Gas, Water, Water Pollution Control, Sanitation and Storm Water services provided. Timely account collections are a means of efficiently collecting the revenues for operating the Utilities.

Terminations for Non-payment changes.  Click here for the changes.
 
Enroll in email notification and viewing via our online access system.

Helpful Documents

  1. Account Inquiry
  2. Commercial Industrial Government Contract for Service (PDF)
  3. Direct Payment Plan (PDF)
  4. Establishing Service Checklist (PDF)
  5. Frequently Asked Questions
  6. General Rules and Regulations (PDF)
  7. Level Billing Plan (PDF)
  1. Name Change Form (PDF)
  2. Policy Change for Termintations Effective January 2017
  3. Residential Contract for Service(PDF)
  4. Service Termination Request (PDF)
  5. Sewer Tap Application 2016
  6. Termination Policy (PDF)
  7. Water Tap Form 2016