General Rules & Regulations Amendment (PDF)

PLEASE READ, important change to the following-

Effective August 1, 2021, the terms of the Notices of Disconnection will be amended to include ALL past due instead of waiting until the charges become thirty (30) or more days past due before a notice is generated.  This change is due to a new billing software system that will be implemented within the next few months.  Our new billing system will display ONLY two (2) aging columns identifying a current column and a past due column (combining all past due into one column.)  [Our current billing system displays five (5) aging columns known as current, 30+, 60+, 90+ and 120+ columns.]  In summary, any unpaid balance under last month’s bill will be the minimum amount required on your next bill.  If last month’s bill is not paid in full, the unpaid balance will be displayed the following month as a Notice of Disconnection on your regular monthly bill.   

The language to our General Rules & Regulations will reflect the following changes- 

DEFINITIONS, Page 1

Notice of Disconnection:  Is a ten (10) day written notice of proposed termination of service.  Notice may be included on the bill, mailed first class, or personally delivered to a contracted customer whose account is past due.   The date of the notice shall be the date of the mailing.

Page 6, third paragraph

All bills are due and payable on or before the specified due date on the bill.  The City will allow fifteen (15) days between the date of the bill and the due date specified on the bill.  Any utility bill not paid on the due date specified will be considered delinquent and a late fee of 5% of the current charges will be assessed.  Utility accounts past due shall receive a Notice of Disconnection requesting payment within fifteen (15) days to prevent termination of services.  Gas and/or water service shall not be restored until all service changes and deposits are paid in full.  A Notice of Termination of Utility Service shall be left at the premises if the service is terminated.

Page 16

Non-payment (Including Winter Disconnect)

Utility bills are due and payable on or before the specified billing due date.  The City will allow fifteen (15) days between the date of the bill and the due date specified on the bill.  Utility bills not paid on the due date specified will be considered delinquent and a late fee of 5% of the current charges will be assessed.  Utility accounts with past due balances shall receive a Notice of Disconnection requesting payment within fifteen (15) days to prevent termination of service.  Notice of Disconnection may be included on the bill, mailed first class, or personally delivered to the current mailing address on the account.  If payment is not received in our office by the proposed termination date, SERVICES WILL BE TERMINATED WITHOUT FURTHER NOTICE.   Disconnection of service will begin on the first business day after the DUE DATE.

For a full copy of our current General Rules & Regulations, please go to https://www.ci.lancaster.oh.us/DocumentCenter/View/469/General-Rules-and-Regulations-PDF