Utilities Collection

  1. HEAP Winter Crisis Program

    Home Energy Assistance Winter Crisis Program is ONLY applied to gas service. Customers are responsible for all other services, including penalties. Read on...

  2. LANCASTER MUNICPAL GAS (LMG) NATURAL GAS RATE INCREASE

    As a result of increases in the cost of gas purchased by LMG... Read on...
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Effective March 31, 2022 our new billing software system was implemented.  If you wish to make a credit/debit card payment or set up recurring payments, please go to https://lancasteroh.authoritypay.com/ to register with our new system.  Prior to registering, you will need your new account number and CID number found on your monthly bill or you may call the office at (740) 687-6627 for this information.

The City of Lancaster owns and operates 5 utility systems, Lancaster Municipal Gas, Division of Water, Division of Water Pollution Control (sewer), Sanitation and Storm Water to serve customers in the Lancaster area.

Billing & Receiving


The Utilities Collection Office is responsible for billing and receiving payments for the Gas, Water, Water Pollution Control, Sanitation and Storm Water services provided. Timely account collections are a means of efficiently collecting the revenues for operating the Utilities.

Terminations for Non-payment changes.  Click here for the changes.

Helpful Documents

  1. Account Inquiry
  2. Bank Draft Authorization Rev. JUNE 2022
  3. Commercial Industrial Government Contract for Service (PDF)
  4. Frequently Asked Questions
  5. General Rules and Regulations (PDF)
  6. Level Billing Plan Jan 2021 (PDF)
  7. Name Change Form (PDF)
  1. Payment Options
  2. Policy Change for Termintations Effective January 2017
  3. Residential Contract for Service Packet
  4. Service Termination Request (PDF)
  5. Sewer Tap Application 2016
  6. Water Tap Form 2016