Utilities Collection

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To make a credit/debit card payment or set up recurring payments, please go to https://lancasteroh.authoritypay.com/ to register with our system.  Prior to registering, you will need your account number and CID number found on your monthly bill or you may call the office at (740) 687-6627 for this information.

The City of Lancaster owns and operates 5 utility systems, Lancaster Municipal Gas, Division of Water, Division of Water Pollution Control (sewer), Sanitation and Storm Water to serve customers in the Lancaster area.

Billing & Receiving


The Utilities Collection Office is responsible for billing and receiving payments for the Gas, Water, Water Pollution Control, Sanitation and Storm Water services provided. Timely account collections are a means of efficiently collecting the revenues for operating the Utilities.

Terminations for Non-payment changes.  Click here for the changes.

Helpful Documents

  1. Account Inquiry
  2. Bank Draft Authorization Rev. JUNE 2022
  3. Commercial Industrial Government Contract for Service (PDF)
  4. Frequently Asked Questions
  5. General Rules and Regulations (PDF)
  6. Level Billing Plan Jan 2021 (PDF)
  7. Name Change Form (PDF)
  8. Payment Options
  1. Policy Change for Termintations Effective January 2017
  2. Property Management Authorization Form
  3. Residential Contract for Service Packet
  4. Residential Contract for Service(PDF)
  5. Service Termination Request (PDF)
  6. Sewer Tap Application 2016
  7. Water Tap Form 2016