Utilities Collection

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To make a credit/debit card payment or set up recurring payments, please go to https://lancasteroh.authoritypay.com/ to register with our system.  Prior to registering, you will need your account number and CID number found on your monthly bill or you may call the office at (740) 687-6627 for this information.

The City of Lancaster owns and operates 5 utility systems, Lancaster Municipal Gas, Division of Water, Division of Water Pollution Control (sewer), Sanitation and Storm Water to serve customers in the Lancaster area.

Billing & Receiving

The Utilities Collection Office is responsible for billing and receiving payments for the Gas, Water, Water Pollution Control, Sanitation and Storm Water services provided. Timely account collections are a means of efficiently collecting the revenues for operating the Utilities.

Terminations for Non-payment changes.  Click here for the changes.

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