Methods of Payment

The City of Lancaster Utilities Collection Office offers several convenient ways to pay your utility bill. 

By Mail: Payments can be returned using the mailing envelope provided with the bill. 

In Person: You can simply pay in person at either of the following locations:

City of Lancaster Utilities Collection Office, 104 E. Main Street, P.O. Box 1099, Lancaster, OH 43130. Customer Service Representatives are available to receive your payment from 8:00 a.m. to 3:55 p.m., Monday through Friday. For customer convenience, a night depository is available for accepting utility payments day or night. The depository is located on the Broad Street side of the Municipal Building (City Hall) to the right of the steps. The depository is collected each business day morning. For directions please click here.

By Phone:  By calling (888) 592-6221, you may pay your bill by Credit Card. Please be prepared with your billing and payment information before calling.

Online:  To pay your bill online by Credit Card, please follow the Pay Your Bill Online link here.

To enroll in e-billing, where you can opt to view your bill online and receive notifications regarding details of your bill, please follow the View Your Bill link here.