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1. If the police tow or impound my vehicle, how do I obtain information about recovery?

Please call (740) 687-6680, then press extension "1".

2. What documents do I need to arrange the release of my impounded vehicle?

You will need proof of ownership and a current photographic identification card. Valid titles, title memorandums, and valid registrations are acceptable proof. Lease agreements are also acceptable if the vehicle is currently leased. A bill of sale from a licensed motor vehicle dealer is also acceptable.

3. When should I use 911 to call the police?

To report emergencies and serious crimes in progress or those that just occurred. The 911 service should not be used to obtain information or for non-emergencies.

4. What is an exchange of information card and when is it used?

If you have been involved in a minor crash that has not produced injuries, you may request the officer provide you with an exchange of information card instead of an actual accident investigation. If you decide to exchange information, both vehicle owners must agree and understand that no crash investigation will be conducted.

You will be asked to complete the card and exchange it with the other driver. The cards are intended to identify each driver and to provide information about the involved vehicles and insurance coverage.

5. How do I file a formal complaint?

Complaints are best filed with a supervisor that
works during the time the incident happened.  However, any supervisor will
assist you with filing a complaint and many issues can be resolved
immediately.  Formal complaints are best filed in person at the Lancaster
Police Department.   They will be accepted by any supervisor working
24 hours a day.